Returns Policy

Please read our returns policy outlined below.

  • All goods that are returned are subject to a 30% restocking fee.
  • All goods must be UNOPENED, not used and in an "as new", resellable condition with original packaging intact.
  • Refunds will not be given for 'change of mind' returns.
  • Any damage to the goods will void all return.
  • All returns must have an original tax invoice included in order to be refunded.
  • We will inspect the goods upon return, and if found to be in as new condition, we will arrange for a refund or exchange.
  • Customers may choose between a full refund or store credit.
  • Goods may be brought back instore or posted.
  • Customer is liable for any shipping costs involved in returning the goods.


Faulty Goods

Here at Backflow Central, we pride ourselves on supplying the plumbing industry with quality genuine spare parts and accessories. If you find a fault or have any concerns over any of the products that we have supplied to you, please bring this to our attention.


If you have any questions about our return policy, please don't hesitate to contact us.